How we collect information about you
When you visit the SolidVPN website, we collect your IP address and standard web log information, such as your browser type and the pages you accessed on our website.
If you open an account, we collect the following types of information from you:
- Contact information - your name, address, phone, email, an Instant message ID and other similar information.
Before permitting you to use our Service, we may require you to provide additional information we can use to verify your identity or address or manage risk, such as proof of residence, a scan of your credit card with the last 3 digits black out or other information..
When you are using our Service, we collect information about your account login and we may collect information about your computer or other access device for fraud prevention purposes, while credit card processing and login’s take place.
Finally, we may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our customer support team or store results when you respond to a survey.
How we use cookies
When you access our website, we, or companies we hire to track how our website is used, may place small data files called "cookies" on your computer.
We send a "session cookie" to your computer when you log in to your account. This type of cookie helps us to recognize you if you visit multiple pages on our site during the same session, so that we don’t need to ask you for your password on each page. Once you log out or close your browser, this cookie expires and no longer has any effect.
We also use longer-lasting cookies to help us prevent fraudulent users.
We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our website.
What we do about fraud:
VPN’s are susceptible to fraudulent users sign up and use them for illegal activates.
We take this very seriously and have systems in place to prevent this.
This might include you have to post to our system proof of residence and proof of identity
Our policy is that you don’t do anything considered illegal such as, but not limited to.
Credit Card Fraud
Hacking
Spamming
Pirate file sharing
Brute force attacks
How we protect and store personal information
Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user.
We store and process your personal information on our computers in the US, and we protect it by maintaining physical, electronic and procedural safeguards in compliance with applicable Data protection act policies in place. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.
How we use the personal information we collect
Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience and to make sure you’re on a network that is not labeled as fraud as this can be detrimental to all VPN users if we have a lot of fraud on our network.
We may use your personal information to:
- provide the services and customer support you request;
- process transactions and send notices about your transactions
- prevent potentially prohibited or illegal activities, and enforce our User Agreement;
- compare information for accuracy and verify it with third parties
Regardless, we will not disclose your credit card number or any personal details that we have about you with anyone, except with your express permission or if we are required to do so to comply with a subpoena or other legal process.
We may share your personal information with:
- Service providers under contract who help with parts of our business operations; (fraud prevention, bill collection, marketing, technology services). Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.
- Companies that we plan to merge with or be acquired by. (Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your personal information. If your personal information could be used contrary to this policy, you will receive prior notice.)
- Law enforcement, government officials, or other third parties when
- we are compelled to do so by a subpoena, court order or similar legal procedure
- we need to do so to comply with law
- we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our User Agreement.
- Other third parties with your consent or direction to do so.
We will not sell or rent any of your personal information to third parties in the normal course of doing business and only shares your personal information with third parties as described in this policy.
How you can restrict SolidVPN from sharing your personal information:
Federal and state laws allow you to restrict the sharing of your personal information in certain instances. However, these laws also state that you cannot restrict other types of sharing. Because we have chosen to refrain from certain types of data sharing, the only type of sharing of your personal information that you may restrict is as follows:
How you can contact us about privacy questions
If you have questions or concerns regarding this policy, you should contact us by sending us an email to support@solidvpn.com
